Last updated: June 21, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Merchant", "you") and Friros AB, a company registered in Sweden (org. nr 559100-9047), with its registered office at Svampvägen 3A, 705 10 Örebro, Sweden, operating as Returner ("Returner", "we", "us", "our").
By installing the Returner Shopify application, creating an account, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
These Terms apply together with our Privacy Policy, which is incorporated by reference. In the event of a conflict between these Terms and the Privacy Policy regarding data processing matters, the Privacy Policy shall prevail.
Returner provides a returns management platform for Shopify merchants, including but not limited to:
Features may vary by plan. We reserve the right to modify, add, or discontinue features with reasonable notice.
To use the Service, you must have an active Shopify store and install the Returner Shopify application through the Shopify App Store or via a direct installation link. By installing the app, you authorize Returner to access your Shopify store data in accordance with the requested API scopes.
You are responsible for:
You must notify us immediately at [email protected] if you suspect unauthorized access to your account.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.
This license does not convey any ownership rights in the Service or any of its components. We reserve all rights not expressly granted.
You agree not to, and will not permit any third party to:
Ownership. You retain all rights, title, and interest in your Merchant Data. These Terms do not grant us any ownership rights in your data.
License to us. You grant us a limited, non-exclusive license to use, process, store, and transmit Merchant Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when your account is terminated and your data is deleted.
Your responsibilities. You represent and warrant that: (a) you have all necessary rights and permissions to provide Merchant Data to Returner; (b) the collection and transfer of End Customer data to Returner complies with applicable data protection laws, including having appropriate legal bases and providing required notices to End Customers; and (c) Merchant Data does not infringe any third-party rights.
Data portability. You may export your Merchant Data at any time through the Service's dashboard or by requesting an export from [email protected].
The Service, including all software, algorithms, user interfaces, designs, documentation, and related materials, is owned by Friros AB and protected by applicable intellectual property laws. The Returner name, logo, and associated marks are trademarks of Friros AB.
If you provide feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, irrevocable, perpetual license to use and incorporate such feedback without obligation or compensation.
Paid plans are billed monthly in advance. All fees are stated on our pricing page and are in US dollars unless otherwise specified.
Each party agrees to protect the Confidential Information of the other party using at least the same degree of care it uses to protect its own Confidential Information, but in no event less than reasonable care. Neither party shall disclose the other party's Confidential Information to any third party except:
Confidential Information does not include information that:
Confidentiality obligations survive termination of these Terms for a period of two (2) years.
Our processing of Personal Data is governed by our Privacy Policy. Where we process End Customer data on your behalf, we act as a Data Processor and you act as the Data Controller, as described in the Privacy Policy.
As a Data Processor, we will:
A Data Processing Agreement (DPA) is available upon request for Merchants who require one. Contact [email protected] to request a copy.
Our warranty. We warrant that: (a) the Service will perform materially in accordance with its documentation; and (b) we will provide the Service using commercially reasonable skill and care.
Disclaimer. Except for the express warranty above, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that:
You acknowledge that the Service depends on third-party platforms, including Shopify's APIs and infrastructure, and that changes or outages in those platforms may affect the Service.
Cap on liability. To the maximum extent permitted by law, the aggregate liability of Returner arising out of or related to these Terms shall not exceed the total fees paid by you to Returner in the twelve (12) months preceding the event giving rise to the claim.
Exclusion of damages. In no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, business opportunities, or goodwill, regardless of the theory of liability and even if advised of the possibility of such damages.
Exceptions. The limitations in this section do not apply to: (a) either party's indemnification obligations; (b) either party's breach of confidentiality obligations; (c) your payment obligations; (d) claims arising from fraud or willful misconduct; or (e) liability that cannot be limited by applicable law.
Merchant indemnification. You agree to indemnify, defend, and hold harmless Returner and its officers, directors, and employees from any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) your Merchant Data or End Customer data; (c) your violation of applicable laws; or (d) your End Customers' claims related to returns, refunds, or products.
Returner indemnification. We agree to indemnify, defend, and hold harmless you from any third-party claims alleging that the Service (excluding Merchant Data) infringes a valid intellectual property right, provided that this obligation does not apply to claims arising from: (a) your modification of the Service; (b) your combination of the Service with non-Returner products or services; (c) your use of the Service after being notified to cease; or (d) your use of a version of the Service other than the most current version made available to you.
The indemnified party must: (i) promptly notify the indemnifying party of the claim; (ii) provide reasonable cooperation; and (iii) allow the indemnifying party sole control of the defense and settlement.
Term. These Terms are effective from the date you install the Returner Shopify application and continue until terminated.
Termination by Merchant. You may terminate at any time by uninstalling the Shopify application. Pre-paid fees for the current billing period are non-refundable.
Termination by Returner. We may suspend or terminate your access if: (a) you materially breach these Terms and fail to cure within 14 days of written notice; (b) you fail to pay fees within 14 days of the due date; (c) you engage in activity that threatens the security or integrity of the Service; or (d) we are required to do so by law.
Effect of termination. Upon termination: (a) your license to use the Service immediately ceases; (b) you must cease all use of the Service; (c) we will delete your Merchant Data within 48 hours, in accordance with our Privacy Policy and Shopify's requirements. Sections that by their nature should survive termination (including confidentiality, limitation of liability, indemnification, and governing law) will survive.
We use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee a specific uptime percentage. The Service may be temporarily unavailable due to:
We are not liable for any damages or losses resulting from downtime or service interruptions. For critical availability requirements, contact [email protected] to discuss enterprise SLA options.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Service and uninstall the application before the effective date.
These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.
Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be finally settled by the courts of Örebro, Sweden (Örebro tingsrätt), which shall have exclusive jurisdiction.
These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and Returner regarding the Service and supersede all prior agreements, proposals, and communications.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, pandemic, power failures, internet outages, or failures of third-party services.
You represent that you are not located in, and will not use the Service from, any country or region subject to comprehensive trade sanctions, and that you are not a person or entity listed on any applicable restricted-party or sanctions list (including those maintained by the EU, the United Nations, the United Kingdom, or the United States). You agree to comply with all applicable export control and economic sanctions laws and not to use, export, or re-export the Service in violation of them. We may suspend or terminate the Service where required to comply with such laws.
All notices under these Terms shall be in writing and delivered via email. Notices to Returner should be sent to [email protected]. Notices to you will be sent to the email address associated with your Shopify account.
This section describes how the Service supports End Customers' statutory right of withdrawal under EU/EEA consumer law (Directive 2011/83/EU on Consumer Rights). The right of withdrawal is a right that End Customers hold against the Merchant; Returner provides the tooling the Merchant uses to honour it and is not itself the seller of the Merchant's goods.
The Merchant remains responsible for providing all statutory pre-contractual information, withdrawal instructions, and the model withdrawal form required by applicable law, and for ensuring its configuration and customer-facing copy are accurate. Returner does not provide legal advice; the Merchant should confirm its withdrawal setup and obligations with its own legal counsel.
For questions about these Terms:
Friros AB
Svampvägen 3A, 705 10 Örebro, Sweden
Org. nr 559100-9047 · VAT SE559100904701
Legal inquiries: [email protected]
General support: [email protected]