Keep the revenue.
Lose the return.
When a customer wants to return, give them a better option. Suggest the right size, offer bonus store credit, or process an instant swap. Every exchange is revenue retained.
Illustrative figures shown to describe the shape of the outcome. Actual results vary by store.
One sends the money out. One keeps it in.
Refund to original payment
The customer wanted the product, just a different size. A straight refund sends the cash back out and the sale walks with it.
Exchange or store credit
Suggest the right size, offer bonus store credit, or process an instant swap. Every exchange is revenue retained.
Instant size and variant exchange.
The most common return reason is wrong size. Returner detects size-related returns and immediately suggests the correct variant. The new item ships before the return arrives. No gap in the customer experience.
Store credit with bonus incentives.
Offer store credit as the default resolution with a configurable bonus. A 10% bonus on a 1,299 SEK return becomes 1,429 SEK in credit. The customer gets more value, you keep the revenue in your ecosystem.
Recommendations based on return reason.
When a customer returns because of fit, material, or style, Returner can suggest alternative products from your catalog. Turn a dissatisfied return into a discovery moment.
Every option, fully configurable.
Start retaining more revenue.
See how Returner's exchange flow works with your products and catalog.
Try the demo