Exchanges & store credit
Keep the revenue.
Lose the return.
When a customer wants to return, give them a better option. Suggest the right size, offer bonus store credit, or process an instant swap. Every exchange is revenue retained.
Every exchange is revenue you keep
Two ways the same return ends
One sends the money out. One keeps it in.
Without Returner
Refund to original payment
The customer wanted the product — just a different size. A straight refund sends the cash back out and the sale walks with it.
- Revenue leaves the business
- No second touchpoint
- Reason data never captured
With Returner
Exchange or store credit
Suggest the right size, offer bonus store credit, or process an instant swap. Every exchange is revenue retained.
- Revenue stays in your ecosystem
- Right item ships before the return arrives
- Return reason feeds size suggestions
The outcome, on paper
An exchange receipt.
What a size swap looks like when the sale stays kept instead of refunded.
RETURNER RET-9284
Classic Oxford Shirt · Size M 1,299 SEK
Return reasonWrong size
Suggested swapSize L · ships today
Price difference0 SEK
Or — store credit1,429 SEK
includes 10% bonus (+130 SEK)
Refunded to card0 SEK
Revenue retained1,299 SEK
Resolution types
Every option, fully configurable.
Swap Instant size & variant exchange, ships before the return arrives
Credit Store credit with configurable bonus (5%, 10%, 15%) and expiry
Discover Reason-based product recommendations from your catalog
Split Part exchange, part refund — keep some, return others
Gift Gift returns resolved without revealing the price
Refund Original payment refund, on receipt or in-transit
Start retaining more revenue.
See how Returner's exchange flow works with your products and catalog.
Try the demo