Money back
before the box is.
Refund your trusted, low-risk customers the moment they hit submit — before the parcel is even on its way back. Returner's built-in risk engine automatically holds anything suspicious for inspection, so speed never means exposure.
Reward the trusted. Hold the rest.
Refund only after inspection
Everyone waits the same. The loyal repeat customer who just wants a refund sits in the same queue as the serial returner — days of "where's my money?" for the people you most want back.
- Trusted customers wait days
- "Where's my refund?" tickets pile up
- No reward for low-risk behaviour
Instant for trusted, held for risky
Low-risk customers are refunded the moment they submit — before the parcel is even on its way. Medium and high-risk returns are automatically held for inspection and refunded the normal way once received.
- Trusted customers refunded on submit
- Risky returns held, never auto-paid
- Risk engine decides, every time
Same flow. The risk score decides.
Two returns arrive at the same moment. One is refunded instantly; the other is held — and you didn't have to look at either.
The score is the same one that powers your fraud & risk board — instant refunds simply act on it before any money moves.
Scored before a cent moves.
Customer submits
A return request comes in through the portal, exactly as it does today.
Risk engine scores it
The same 0–100 risk score that powers your fraud board is computed before any money moves.
Gate decides
Low-risk and under your value cap → refund issued on the spot. Otherwise → routed to inspection.
Held returns settle normally
Medium and high-risk returns are refunded the usual way once the parcel is received and checked.
Fast where it's safe. Held where it isn't.
Money back before the box ships is the kind of experience customers remember — and it turns a return into a reason to buy again.
Every request runs through Returner's built-in risk engine first. Only low-risk returns are paid instantly; anything suspicious is held — never auto-refunded.
The customers most likely to chase a refund are the trusted ones who now get paid on submit. That's a whole class of "where's my refund?" support gone.
Instant refunds are off until you flip the toggle, and you can cap them to orders under a value you choose. Above the cap, or above your risk tolerance, returns settle the normal way.
Pay the trusted instantly.
Turn it on, set your value cap, and let the risk engine hold the rest. See it in the demo.
Try the demo