Claims & damage reports
Claims handled inside
the flow.
No separate forms, no email threads, no lost photos. Customers submit claims with documentation directly in the return portal. Your team reviews with full context in one place.
Evidence and decision in one place
Two ways the same claim lands
One scatters the evidence. One keeps it together.
Without Returner
Email threads & "see attached"
Separate forms, scattered messages, and photos that never make it. Your team decides without the full picture.
- Photos lost in inboxes
- No structured reason data
- Manual triage, no routing
With Returner
Resolved inside the return flow
Customers submit claims with documentation directly in the return portal. Your team reviews with full context in one place.
- Photos stored with the claim record
- Structured categories feed quality reports
- Auto-routed to the right team
The case, on paper
A claim case receipt.
What a damage report looks like with its reason, evidence, and routing in one record.
RETURNER CLM-4819
Damaged in shipping Open
Issue typeShipping damage
Photo evidence2 attached
Routed toLogistics
Risk checkClear
flagged claims go to a manual review queue
Customer noteSee photos
ResolutionReplacement
Claims resolution
Resolve claims faster.
Photos In-portal camera capture, up to 10 photos, stored with the claim
Categories Configurable claim taxonomy with sub-categories and required fields
Routing Route claims by type, product, or value to the right team
Fraud Pattern detection and a manual review queue for flagged claims
Resolve Instant resolution, replacement shipment, or partial refund
Quality Structured claim categories feed a quality feedback loop
Handle claims without the chaos.
See how Returner brings claims into the same flow as returns and exchanges.
Try the demo