Your brand,
front and
center.
A fully branded return portal that lives on your domain. Customers self-serve returns without contacting support, and every touchpoint carries your brand identity.
- Custom domain with SSL
- Brand colours, logo and typography
- White-label email notifications
Classic Oxford Shirt Size M · White · 899 SEK 
Relaxed Linen Trousers Size 32 · Sand · 1,299 SEK Items are pulled straight from the order, so there is nothing to type in.
Four steps.
Zero confusion.
Select items, choose a reason, pick a resolution, then select a carrier and get a label. Each step is clear, fast and mobile-optimised.
Customers find their order with an email and order number, or by scanning a QR code. No account, no support ticket.
- 01Pick what goes back
Every line from the order, with size, colour and price. Partial returns, multi-item returns and keep-decisions in one request.
- 02Say why
A structured return reason with sub-reasons and an optional note. The same codes that feed reporting, clean from the start.
- 03Choose the outcome
Refund, exchange, or store credit, in any combination you choose. Defaults and incentives are yours to set.
- 04Label and track
Select a carrier and generate a printable label or paperless QR drop-off, then track the parcel through to refund.
Make it yours.
Customers never see Returner. They see you, on your domain and in your language.
PostNord Servicepoint 342 utlämningsställen · QR DHL Express Upphämtning Hemhämtning · 1-2 dagar Multi-language.
Multi-market.
Nine European languages, so customers serve themselves in the one they ordered in. Locale is detected from the browser or the order origin, and every phrase stays editable by the merchant.
- Automatic locale detection and a manual switcher
- Merchant-editable key phrases and reason codes
- Currency-aware formatting
Because returns
happen on phones.
Over 70% of returns start on a phone. The portal is built mobile-first: touch-friendly targets, sub-1s loads, and a responsive layout that works on every screen size.
- QR code scanning for order lookup
- Camera capture for claim photos
- Progressive web app capabilities
Configurable
to the last rule.
Return policies by product, category, or tier; auto-approve versus manual-review thresholds; a reason-code hierarchy you define; and per-region carrier preferences.
- Policies by product, category or customer tier
- Auto-approve and manual-review thresholds
- Per-region carrier preferences
Ready to launch your return portal?
Setup takes minutes. Your branded portal can be live on your domain within a day.
Try the demo