Flows & automation
The rules engine that
runs your returns.
Define rules that match your business. Route returns by category, order value, customer segment, or return reason — auto-approve, require review, or block entirely. Your team only handles the exceptions.
Rules evaluate the moment a return is requested
Most
Returns matched by rules
auto-handled
Exceptions only
Team touches
manual queue
On scan
Refund timing
in transit
Every decision
Audit trail
logged
Decisions today
Active rules
A representative view of the rule engine. Figures are illustrative, not customer results.
How it works
Set it up once. Let it run.
Build
Rule builder with AND/OR logic
Compose conditions on time, category, value, reason, and customer tier — with per-product overrides.
Segment
One platform, many policies
Different windows and shipping per segment — standard, loyal, VIP — synced from your CRM or CDP.
Run
Set it up once, let it run
Return windows, label generation, branded emails, webhooks, returnless refunds, and non-returnable rules.
Automate your return operations.
See how Returner's rule engine can match your exact return policy.
Try the demo