Flows & automation
The rules engine that
runs your returns.
Define rules that match your business. Route returns by category, order value, customer segment, or return reason: auto-approve, require review, or block entirely. Your team only handles the exceptions.
Rules evaluate the moment a return is requested
Most
Returns matched by rules
auto-handled
Exceptions only
Team touches
manual queue
On scan
Refund timing
in transit
Every decision
Audit trail
logged
Decisions today
Active rules
A representative view of the rule engine. Figures are illustrative, not customer results.
How it works
Set it up once. Let it run.
Build
Rule builder with AND/OR logic
Compose conditions on time, category, value, reason, and customer tier, with per-product overrides.
Segment
One platform, many policies
Different windows and shipping per segment (standard, loyal, VIP), synced from your CRM or CDP.
Run
Set it up once, let it run
Return windows, label generation, branded emails, webhooks, returnless refunds, and non-returnable rules.
Automate your return operations.
See how Returner's rule engine can match your exact return policy.
Try the demo