Pricing

Simple, transparent
pricing.

Every plan is all-inclusive — every feature, no overage, no add-ons. Plans differ only by returns volume and support.

Your first 25 returns are on us

On every plan. No card, no setup fee — you only pick a plan once the free returns run out.

  • No setup fee
  • No card to start
  • Cancel anytime
Start here
Lite
$50/mo
600 returns / year ≈ $1.00 per return no overage · everything included
Everything included — the low-cost way to launch
50% off your first month — pay $25 for month one, then $50/mo.
  • 600 returns/year
  • Email support
  • Branded customer portal
  • Refunds, exchanges & instant exchange
  • Fraud / risk scoring
  • Automation rules
  • Store-credit bonuses & returnless automation
  • API access & custom domain
  • Warehouse portal & AI insights
  • Every feature included — no overage, no add-ons
Starter
$249/mo
1,500 returns / year ≈ $1.99 per return no overage · everything included
Everything included, up to 1,500 returns a year
  • 1,500 returns/year
  • Email support
  • Branded customer portal
  • Refunds, exchanges & instant exchange
  • Fraud / risk scoring
  • Automation rules
  • Store-credit bonuses & returnless automation
  • API access & custom domain
  • Warehouse portal & AI insights
  • Every feature included — no overage, no add-ons
Most popular
Growth
$549/mo
4,500 returns / year ≈ $1.46 per return no overage · everything included
Everything included, up to 4,500 returns — most popular
  • 4,500 returns/year
  • Priority support
  • Branded customer portal
  • Refunds, exchanges & instant exchange
  • Fraud / risk scoring
  • Automation rules
  • Store-credit bonuses & returnless automation
  • API access & custom domain
  • Warehouse portal & AI insights
  • Every feature included — no overage, no add-ons
Pro
$1,199/mo
12,000 returns / year ≈ $1.20 per return no overage · everything included
Everything included, up to 12,000 returns with AI + warehouse
  • 12,000 returns/year
  • Priority support + AI insights
  • Warehouse portal
  • Branded customer portal
  • Refunds, exchanges & instant exchange
  • Fraud / risk scoring
  • Automation rules
  • Store-credit bonuses & returnless automation
  • API access & custom domain
  • Warehouse portal & AI insights
  • Every feature included — no overage, no add-ons
Business
$2,199/mo
30,000 returns / year ≈ $0.88 per return no overage · everything included
Everything included, up to 30,000 returns with dedicated onboarding
  • 30,000 returns/year
  • Dedicated onboarding
  • Branded customer portal
  • Refunds, exchanges & instant exchange
  • Fraud / risk scoring
  • Automation rules
  • Store-credit bonuses & returnless automation
  • API access & custom domain
  • Warehouse portal & AI insights
  • Every feature included — no overage, no add-ons
Performance
$99 + 5% of retained revenue
12,000 returns / year no overage · everything included
Outcome-based — pay a share of the revenue we save you
  • 12,000 returns/year
  • $99 base + 5% of retained revenue
  • You only pay when we save you a refund
  • Branded customer portal
  • 3 carrier integrations
  • Full analytics
  • Automation rules
  • Priority support
Enterprise
Custom
Unlimited returns
Custom pricing, SLA, and white-label
Contact sales
  • Unlimited returns
  • SLA
  • White-label
  • Dedicated account manager

Common questions

What counts as a return?

Each return request submitted through your portal counts as one return for the month, regardless of how many items are in it. Exchanges and store-credit requests count the same as refunds — one request, one return.

How am I billed — Shopify or card?

If you install Returner from Shopify, billing runs through your Shopify invoice (App Store policy). If you are not on Shopify, you pay by card — we process payments securely through Revolut. Every install starts free: your first 25 returns are on us, and you are only charged once you choose a plan.

Is there a discount for new stores?

Every install gets your first 25 returns free — on every plan — so you can try Returner before paying a cent. On the entry Lite plan, that first paid month then comes at 50% off, applied automatically (you are only ever billed the discounted amount, never charged full and refunded). Higher plans don't add a separate percentage discount — the free returns are the trial.

What's included — and what about overage?

Every feature is included on every plan: fraud scoring, exchanges, instant exchange, automation, API, custom domain, store-credit bonuses, returnless, warehouse portal, and AI insights. There is no overage and no add-ons — plans differ only by included returns volume and support level. If you go over your included volume we never block returns or charge extra; we simply nudge you to consider the next tier.

Can I change plans anytime?

Yes. Upgrade or downgrade at any time from your dashboard — changes take effect immediately. On Shopify the change flows through your Shopify invoice; off Shopify it is billed to your card.

Is EU withdrawal compliance included?

Yes — on every plan, at no extra cost. The EU 14-day right of withdrawal runs as a separate, statutory track from your own return policy: the window is anchored to outbound delivery, withdrawals get a durable email acknowledgement and an immutable audit trail, and the flow stays compliant while still offering exchange or store credit. See the EU compliance page for details, and confirm your own withdrawal setup with your legal counsel.

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