The return that
brings revenue back.
Returner gives your customers a branded, self-serve return portal — and gives your team one calm place to approve, exchange, refund and restock. Keep the revenue that would otherwise walk out the door.
One calm place to run every return.
Approvals, exchanges, refunds, warehouse receiving and the analytics behind them — in a single, quietly powerful back office. Switch the tabs below to look around.
Good morning, Eloise
Illustrative example: returned value can be kept inside the business — recovered as exchanges and store credit instead of cash refunds. Actual results vary by store.
Every refund is a chance to keep the sale.
Offer store credit with a bonus, one-tap exchanges — including swapping for anything in your catalog — and gift returns that turn a recipient into a new customer. Returner turns the moment of return into the start of the next order.
Withdrawal-compliant —
without giving up retention.
The EU 14-day right of withdrawal is a separate track from your own return policy. Returner keeps the two structurally separated, runs the statutory flow correctly, and still offers the customer an exchange or store credit — without ever blocking the withdrawal.
Clock anchored to delivery
The 14-day withdrawal window starts from the carrier's outbound delivery event — when the order actually arrived — not the ship date. A conservative ship-date-plus-transit estimate is used only as a fallback.
How the clock works →Withdrawal vs. Return, separated
A statutory Withdrawal and an ordinary Return are two named tracks, structurally separated in the system. When the 14-day window closes, a withdrawal auto-downgrades to a normal return under your own policy.
See both tracks →Durable, exportable audit trail
Every withdrawal sends a durable-medium email acknowledgement and is recorded in an immutable, exportable audit trail — the evidence you need if a customer or authority ever asks.
Explore compliance →Automation that clears the routine
Auto-approve low-risk returns, place holds on suspicious ones, and route by reason, country or customer history — so your team only touches what needs a human. Fraud scoring is standard on every plan, not a premium-tier upsell.
Warehouse receiving, scan-and-match
Inbound parcels are scanned against the original return, verified and put back on the shelf fast — so refunds release only when the goods actually arrive. Running on a 3PL? The built-in Ongoing WMS integration writes dispositions straight back.
Money back before
the box is.
Refund your trusted, low-risk customers the instant they ask — before the parcel is even on its way back. The built-in risk engine automatically holds anything suspicious for inspection, so fast never means exposed.
Trusted → refunded on submit
When the risk score comes back low, Returner can issue the refund the moment the customer hits submit. The experience they remember — and a reason to buy again.
See how it works →Risky → held for inspection
Medium and high-risk returns are never auto-paid. They're held and refunded the normal way once the goods arrive and check out — the same engine that powers your fraud board makes the call.
Inside the risk engine →You stay in control
Instant refunds are off until you flip the toggle, and you can cap them to orders under a value you choose. Above the cap, or above your risk tolerance, returns settle the usual way.
Set your thresholds →See why things come back —
then stop them.
Return reasons by product, carrier performance, customer segments and market. The data that tells you which size run to fix, which photo to reshoot, which carrier to drop.
The best return is the one that never happens.
Returner reads the reason behind every return — then helps you remove it, and scores every request for abuse before a refund ever goes out.
Size recommendations
When returns say an item runs small or large, Returner detects it from your real return data and publishes the fit tip straight to the product page — so the next shopper orders the right size.
Stop fit returns →Insights & analytics
Leverage-ranked insight cards and analytics across reasons, products, markets and refund speed tell your team exactly what to fix next.
Explore insights →Fraud & risk
Every return is scored 0–100 before approval, with identity clustering that links the same shopper across accounts. Auto-flag or block the abuse.
Protect the margin →Turn returns into retention.
Stand up a branded portal, automate the routine, and keep more of every sale. Install free — your first 25 returns are on us, every feature included, no card and no setup fee.